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Customer Service

Shipping & Delivery
 Shipping & handling is "FREE" for all items purchased from Southeast Quality Coins with the Continental US or its Territories. International shipping costs are extra, and can be determined and confirmed via return Email prior to placing an order with Southeast Quality Coins. Items shipped US destinations will be shipped via the United States Postal Service or Fedex and will ship within 24-48 hours after receipt of good payment. Depending on the value of the items they may travel via Registered, Insured First Class, or Priority Mail, Fedex Express or Fedex Ground/Home delivery at our discretion unless otherwise requested by the buyer, or specified by the seller. Fedex Priority Overnight service may be available for an additonal charge on some items, inquire to check availability. Please Note: International buyers assume all risks during shipping, we are not responsible for any items once they are in the possession of the US Postal Service, Fedex or any other common carrier.
 
Privacy & Security
 Southeast Quality Coins, will never sell or share any of your personal information with any third party.
 
Returns & Replacements
 Returns are gladly accepted ONLY for PCGS or NGC certified coins, and must be returned and post-marked by the US Postal Service or in the possession of a common carrier (Fedex, UPS, DHL etc.) with the tracking # provided to SQC within 3 days of your receipt of the items. Please contact us via Phone to acquire a Return Authorization Number prior to shipping. Any returned items received by Southeast Quality Coins without a Return Authorization Number will be refused and returned at the senders expense. All sales are final and returns Are Not accepted on any and all un-certified bullion or precious metals purchases of any type, denomination or weight. Your purchase of bullion or preciouos metal items is considered a contract, and you are the proud owner the items once your purchase is complete and the funds have been received by SQC..
 
Ordering
 Placing an order with Southeast Quality Coins is quick and easy with our advanced shopping cart features. However, please confirm that all of your information is correct prior to submitting your order. Always verify your billing and shipping address, and all contact information prior to confirming your order. Any mis-directed, lost or stolen items or packages is the sole responsibilty of the buyer or agent for the buyer if it is determined that any shipping error was due to incorrect information being provided to Southeast Quality Coins.
 
Payments

All Major Credit Cards Are Gladly Accepted.   We also accept PayPal, Postal Money Orders, Cashier/Personal checks, and Bank Wires. Payment via Personal Check or non-Postal Money orders may require the items being held 7-10 days prior to shipping.. Bank Wire service is only available on orders of $3,000 or more. Please make Checks payable and forward to:

Southeast Quality Coins
P.O. Box 842
Colleyville, TX 76034
PH: 817.329.5008

Viewing Orders
 To view your order history anytime simply log into your account using the email address and the password that you provided at the time of registration.
 
Updating Account Information
 Keeping your account information current and up to date is imparative. Verifying your account information is easy. Simply log into your account with the email address and password provided when creating your account and make sure that all of the information is correct, then make any needed corrections, save and you're done. Southeast Quality Coins, cannot be responsible for purchases or shipments sent to an incorrect delivery location based on the information provided to us at the time of your purchase. Please verify that your account information is up to date and correct before completing any purchase. Any loss, recovery costs or additional shipping costs realized by Southeast Quality Coins due to incorrect information being provided to us at the time of a purchase will be the sole responsibilty of the buyer.